Job Type :
Full-time
Essential Duties and Responsibilities :
1. CONNECTS, diagnoses, trouble shoots, maintains hardware including computers, monitors, printers, networking devices and audio-visual attachments as required.
2. INSTALLS, tests, and troubleshoots computer software; makes software available to appropriate users within respective Ministry/Department.
3. PROVIDES technical support for hardware and software issues, including assist with preparing procedural manuals that serves as guidance to end users.
4. MAINTAINS a detailed inventory of computers and related peripherals including software and hardware for a Ministry/Department.
5. KEEPS log and reports to supervisor on network and equipment performance, problems, failures etc, updates user passwords where necessary.
6. PROVIDES software and networking support to end users such as password reset, printer reselection and other issues encountered during the course of performing functions.
7. SERVES as liaison to software and hardware providers including external repairs services in support of general maintenance duties.
8. RECOMMENDS procurement of computers, computer peripherals, computer parts, supplies and materials, to ensure service continuity and availability of proper equipment and support maintenance functions.
9. TRAINS personnel in the operation of new hardware and/or software applications to update the capacity of the end-users; provides helpdesk and assistance service to end-users