Job Type :                                                                         
                                                                        
                                                                            Full-time                                                                        
                                                                    
                                                                                                                                
                                                                        
                                                                           Essential Duties and Responsibilities :                                                                         
                                                                        
                                                                            2.	Analysis of Position
I.	Key Outputs: 
•	Assistance to Taxpayers filing returns provided;
•	Taxpayer application for registrations processed;
•	Information to promote voluntary compliance provided;
•	Customer queries resolved and service requests completed;
•	Taxpayers’ reminders dispatched;
•	Complex revenue law infraction cases investigated;
•	Business of chronic delinquent taxpayer analysed and reported
•	Outstanding tax debt from high valued cases collected and replacement for dishonoured cheques lodged to the appropriate bank account;
•	Debt Restructure Program to recover tax debts which have been written-off prepared, enforced and monitored;
•	Intelligence on delinquent taxpayers gathered from planned surveillance, executed and reported;
•	Payment arrangements facilitated and monitored;
•	Garnishment, Lien and Demand Notices and Stop Order prepared, served and monitored;
•	Intelligence, reconnaissance, technical and physical support given to the police force when executing warrants of arrest;
•	Affidavit to secure search warrant prepared;
•	Assigned delinquent collection program for tax offices planned, executed and reported;
•	Record of cases maintained;
•	Reports prepared and submitted.
II.	Key Responsibility Area: 
Technical & Professional Duties
•	Processes electronically or manually taxpayers’ application for registration;
•	Handles taxpayers’ queries and service requests via various media in accordance with the requisite legislations;
•	Delivers taxpayer service in accordance with the established standards and legislative requirements;
•	Provides courtesy reminders to taxpayers about the due dates for their tax liabilities;
•	Disseminates accurate information that promotes Belize taxpayer services and fosters voluntary compliance from the taxpayers;
•	Assists taxpayer in completing and submitting relevant applications and tax returns;
•	Updates individual and business taxpayers’ details and contact information;
•	Reviews and reports files with discrepancies and possible duplications of TIN;
•	Participates in the delivery of Tax Education programmes;
•	Makes recommendation in the design of the taxpayers’ education programmes;
•	Prepares and submits reports by agreed deadlines;
•	Conduct interviews with taxpayers and/or their representatives to collect tax as due and initiate corrective action;
•	Utilize information obtained from analysis of financial statements and other financial material to determine the delinquent taxpayers’ ability to pay;
•	Negotiate payment arrangements/settlements with delinquent taxpayers and monitor payments to ensure deadlines are met;
•	Collect payments for dishonoured cheques by:
o	Verifying information on relevant system;
o	Making contact with taxpayer for repayment of taxes;
o	Enforcing recovery strategies for tax recovery;
•	Conduct meetings with the responsible officer at the tax office to determine the scope, time and resources needed to execute a collection program;
•	Secure key stakeholders and coordinate all activities required for the collection program;
•	Submit a draft budget to the Assistant Deputy Director of Compliance Management for the monetary support needed for the program;
•	Design and submit the collection program to the Assistant Director of Compliance Management and executes after approval;
•	Evaluate, document, inform and manage the benefits from the collection program;
•	Conduct analytical review of business module, procedures and financial records to ascertain if business is a going concern;
•	Prepare write-off report and submits to Assistant Director Compliance Management;
•	Conduct a cash flow analysis of future net inflows of the taxpayer to facilitate the design of a debt reconstruction schedule;
•	Conduct quarterly review under debt reconstruction schedule to ascertain if portion of debt write-off is collectable;
•	Provide intelligence and reconnaissance support to Compliance Officers or any other authorized group within BTS; 
•	Investigate the feasibility of third parties’ sources to which garnishment may be used to effect collection of the tax debt;
•	Investigate and identify appropriate items owned by delinquent taxpayers to which administrative levy may be used to effect collection of the tax debt;
•	Investigate properties owned by delinquent taxpayers (whether real or personal) which a registered lien may be used to effect collection of the tax debt; 
•	Prepare and submit a report identifying the appropriate enforcement tool to effect collection of the tax debt and the risk associated;
•	Coordinate and execute the approved action from the Assistant Director of Compliance Management;
•	Prepare and serve demand notice in pursuant of liabilities with a stipulated period and ensure that the time is adhered to;
•	Interpret the various Acts, Regulations, policies and guidelines related to applicable programmes such as collection and enforcement of accounts receivable and filing requirements;
•	Produce the necessary documentary evidence to be used in court cases to support the Government’s position;
•	Promote voluntary compliance with the relevant revenue laws;
•	Develop relationship with informants to obtain information related to cases;
•	Exercise responsibilities for the custody of funds collected and ensure that there is no loss to the Government;
•	Attend Liquidation Meetings and present Statement of tax liability;
•	Maintain records of all cases assigned;
•	Perform other related duties assigned by the Assistant Director Compliance Management.
	
	PERFORMANCE STANDARDS
	This job is satisfactorily performed when:
•	Taxpayer services promoted during all relevant interactions.
•	Taxpayer Education programmes satisfactorily delivered in accordance with plans;
•	Taxpayer assistance in registrations and returns provided based in accordance with standard operating procedures;
•	Information to promote voluntary compliance disseminated accurately and based on standards;
•	Customer queries resolved and service requests completed in a professional and timely manner;
•	Reminders to taxpayers completed in the prescribed time and as planned; 
•	Reports are accurate, complete and submitted by the required deadlines.
•	The assigned outstanding tax debts are collected and lodged in accordance with the Tax Acts; 
•	All enforcement actions are executed in accordance with provisions of the tax laws;
•	Surveillance activities are conducted as stipulated in the guidelines;
•	Payment arrangements are made and negotiated with taxpayers and constantly monitored for adherence to the provisions of the settlement; 
•	Approved write-off recommendations are reflected in the taxpayers’ accounts;
•	Records of cases assigned are maintained in keeping with established standards;
•	Required Demand Notices, Summonses, levy writs and Judgement are prepared and served in accordance with the relevant procedures and guidelines;
•	All relevant reports are accurately and comprehensively prepared and submitted by the due date.